About these terms
These terms apply to bookings and services provided by FIXORA Mobile Auto Service ("FIXORA Mobile Auto Service") in Dubai. By submitting a booking request you agree to them.
Booking requests
- A booking made online, by phone or on WhatsApp is a request. Your appointment is confirmed only when our team confirms the service, location, price and time.
- Please give accurate vehicle, contact and location details so we can prepare the right tools and parts.
Prices & approval
- The price and scope of work are confirmed with you before work begins.
- If additional work is found during the service, we explain it and ask for your approval before going ahead.
- Payment is due when the approved work is completed, unless agreed otherwise. VAT is added where applicable.
Limits of mobile service
- Not every repair can or should be done outside a workshop. If a job needs lifting equipment, extensive dismantling or workshop conditions, we explain the appropriate next step, which may include workshop support.
- Programming, coding and similar procedures depend on the vehicle, module, software and security access, and cannot always be guaranteed.
Your responsibilities
- Provide a safe, legal and accessible location for the vehicle and the technician.
- Make sure you are authorised to request work on the vehicle.
- Remove valuables from the vehicle before the service.
Cancellations & changes
Please tell us as early as possible if you need to cancel or reschedule. We may reschedule because of traffic, weather, safety or technician availability, and will contact you if that happens.
Parts & warranty
Parts are supplied or fitted as agreed with you. Any warranty on parts or workmanship is explained before work begins and does not cover misuse, accidents or unrelated faults.
Liability
We carry out all work with reasonable care and skill. To the extent permitted by law, we are not responsible for pre-existing faults, faults unrelated to the work performed, or indirect losses.
Governing law
These terms are governed by the laws applicable in Dubai.
Contact
Questions about these terms: info@fixoraauto.ae · 056 203 4434